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SHIPPING POLICY

At Winx we take pride in offering top-quality products and exceptional customer service. Our online store works with trusted suppliers from around the world to provide you with the best products. Please read our shipping policy below for further information.

  1. Shipping Times: We typically process orders within 24-48 hours, not including weekends or holidays. Delivery times vary depending on the supplier's location and your shipping destination. Most products arrive within 7-12 business days, but some may take longer due to factors like customs delays, busy shipping periods, and inclement weather.

  2. Shipping Methods: We offer free standard shipping (tracked) for most products, which is typically the most cost-effective option. If you require expedited/prioritized shipping, there is an additional fee. Please refer to checkout for details.

  3. Shipping Costs: Our shipping fees are based on the weight and size of your items, as well as your shipping destination. We strive to keep shipping costs as low as possible while still providing excellent service. Shipping costs will be displayed during checkout.

  4. Order Tracking: Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update. You can use the tracking number to monitor your order's progress.

  5. Shipping Restrictions: We offer tracked and insured worldwide shipping. On rare occasions, we may unable to ship to PO boxes, APO/FPO addresses, or internationally (outside of the US).

  6. Order Processing Time: We process orders within 24-48 hours, excluding weekends and holidays. Please note that we do not process orders on weekends or holidays.

  7. Order Changes/Cancellations: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, changes or cancellations cannot be made.

  8. Quality Assurance: We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please let us know as soon as possible, and we will work to resolve the issue promptly.

  9. Customer Support: We are committed to providing you with exceptional customer service. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Our dedicated customer support team is available 24/7 to assist you.

Thank you again for choosing Winx. We appreciate your business and look forward to serving you in the future.